These terms apply whenever you browse or order from HQD Australia. By placing an order, you agree to the terms below.
Age Restriction
You must be 18 years or older to purchase from this site. By placing an order, you confirm you meet this requirement. Full detail is on our age policy page.
Product Information
We make reasonable efforts to ensure product descriptions, images and specifications are accurate. Placeholder imagery may appear ahead of final product photography being published; specifications listed on each product page (puff count, flavour, price) are authoritative.
Pricing & Payment
All prices are listed in Australian dollars (AUD) and include applicable taxes unless stated otherwise. Payment is required in full at the time of order. We reserve the right to correct pricing errors before an order is confirmed.
Orders & Acceptance
Placing an order is an offer to purchase, which we may accept or decline, for example, where stock is unavailable or age verification cannot be completed. You'll be notified if an order cannot be fulfilled.
Shipping
Shipping timeframes and costs are set out on our shipping and delivery page. Delivery estimates are not guaranteed and may be affected by courier delays outside our control.
Returns & Refunds
Returns and refunds are handled under our returns and refund policy, which operates alongside your rights under the Australian Consumer Law.
Limitation of Liability
To the extent permitted by law, our liability is limited to the value of the order in question. Nothing in these terms excludes rights that cannot be excluded under Australian Consumer Law.
Governing Law
These terms are governed by the laws of New South Wales, Australia.
Contact
Questions about these terms can be directed to us via our contact page.