HQD Australia respects your privacy and handles personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
When you place an order, we collect your name, delivery address, email, phone number, payment details (processed securely by our payment provider, we do not store full card numbers), and date of birth for age verification purposes.
How We Use Your Information
We use your information to process and deliver orders, verify age as required by law, respond to enquiries, and meet our legal and accounting obligations. We do not sell your personal information to third parties.
Sharing Information
We share information only where necessary, with couriers to deliver your order, with payment processors to complete transactions, and with regulatory bodies where required by law.
Cookies
This site uses minimal, functional cookies necessary for checkout and site operation. We do not use tracking cookies for third-party advertising.
Data Security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including secure storage and restricted access to customer data.
Accessing & Correcting Your Information
You can request access to, or correction of, the personal information we hold about you at any time by contacting us via our contact page.
Contact Us About Privacy
Questions about this policy or how your information is handled can be directed to us via our contact page.