Questions about an order, a product, bulk pricing, or anything else, here's how to reach us.
| orders@shophqdvapesaustralia.com | |
| Business hours | Monday–Friday, 9am–5pm AEST |
| Warehouses | Sydney & Melbourne, Australia |
Send Us a Message
Fill this in and it lands in our inbox. Add your order number if the question is about an existing order, and we usually reply the same business day.
Order & Shipping Questions
For dispatch times, tracking, or delivery estimates, see our shipping and delivery page first, most order questions are answered there. If you still need help, email us with your order number and we'll follow it up directly with AusPost.
Faulty Items & Returns
If an item arrived faulty or damaged, see our returns and refund policy for what to include when you contact us so we can process a replacement or refund quickly.
Bulk & Wholesale Enquiries
For bulk quantities beyond what's listed on our deals page, email us with the products and quantities you're after and we'll come back with a quote.
Product Questions
Not sure whether a disposable, a pod kit or a specific flavour is right for you? Email us and we're happy to help you choose before you order.